Forward with confidence

Build on your strengths,
with STCS Managed Services

INNOVATION THAT MATTERS

Managed Services

Your partner in business continuity

The biggest benefit of your relationship with a trustworthy, experienced and reliable Managed Services partner comes from knowing that your systems, applications, and network will run efficiently and effectively.

The greatest long-term value comes from working with an ICT organization that shares your vision, and helps you realise it:

Welcome to STCS Managed Services

STCS Managed Services reduce your risks, protect your assets, and optimize your technology investments.

We keep your business ready for the future; enabling you to take advantage of innovation that matters, when it matters.

The greatest long-term value comes from working with an ICT organization that shares your vision, and helps you realise it:

Welcome to
STCS Managed Services

Increase your ROI with STCS Managed Services



  1. 54%

    Increased employee productivity

  2. 48%

    Faster troubleshooting

    Increased employee productivity

  3. 45%

    Increased employee productivity

  4. 44%

    Increased employee productivity

  5. 37%

    Increased employee productivity

Our Managed Services Capabilities

Infrastructure Managed Service

  • Managed Routers Services (MRS)
  • Managed LAN Services that includes managing with WiFi (MLS)
  • Manage Servers, Operating System and Database

Data Center

  • Business continuity disaster recovery
  • Storage, operating system, backup & archiving
  • Shared, dedicated & colocation

Unified Communication

  • IP voice telephony, UC, messaging, & presence
  • Audio/Video conferencing & telepresence
  • IP contact center

Desktop

  • Provisioning & configuring applications and settings
  • Break/fix
  • Upgrades & monitoring
  • Virtualization


Managed Services

Managed Services are add-ons to STC basic IP connectivity services. Managed Services takes care of ICT part of STCS service and provide customers an End-to-End solution

Connectivity Services

Today, STCS provides multiple IP based connectivity services. For example, IPVPN using private MPLS and DIA for Dedicated Internet Access




One Stop Shop ICT Solutions

Nation-wide coverage 24/7 Operation center Field teams across Saudi Arabia Highly qualified & trained technicians Certified engineers from key vendors

Focus on your strategic goals while STCS Managed Services takes care of your complex ICT infrastructure





Improve productivity

Maximize security

Minimize downtime

Reduce risks

Cut operating costs

DELIVERING ENTERPRISE IMPACT

End to end Managed Services cover:



  1. STRATEGY

    We’ll work with you to understand the challenges, pain points and opportunities that exist within your business environment:

    Analyzing existing infrastructure

    Recommending technology choices

    Developing your strategic roadmap

  2. ARCHITECTURE

    Faster troubleshooting

    We’ll design the optimum system configuration to address your business needs (Managed Network Services, Managed Security Services) integrating new technologies with existing systems when appropriate to help spread your investment.

    Service includes:

    • Solution architecting
    • Proofs of Concept
  3. MANAGEMENT

    Once you have selected the services your business needs we will provide ongoing management to ensure optimum performance and minimum downtime:
    95.29% proactive tickets [30% without Managed Services]
    4.71% reactive tickets [70% without Managed Services]
    5mins response time [compared to 30 mins]
    <1hr time to repair [compared to 12 hours]



STC offer end-to-end services from design to management & operations

Increasing levels of management support to meet your needs





Design
  • Design Centers of Excellence / Solutions Center
  • Define Architecture and Topology
  • Engineer for Performance and Business Continuity
Procure
  • Design Centers of Excellence / Solutions Center
  • Define Architecture and Topology
  • Engineer for Performance and Business Continuity
Deploy
  • Creation, Execution & Management of Project Plans
  • Configure/Test/Installation
  • Establish & Integrate operational Infrastructure (performance reporting, web reporting access, etc.)
  • Trained Professionals using Proven Processes
Manage
  • Service Management (Proactive, Reactive & Predictive)
  • Performance Management (Network / Application)
  • Service Level, Availability and Performance reporting
  • Managed Service Support Centers
  • Customer Facing Help Desks


Be confident that your future is assured, with STCS Managed Services

We keep you aware of actions being taken by our Network Operations Centre and Security Operations Centre which remotely monitor the health of your systems 24/7/365, minimizing downtime, reducing risk, and cutting your costs through the provision of one monthly subscription fee.

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